Policies

Return Policy:

All returns must be in original, unwashed, unaltered condition with tags still attached. Holiday orders must be returned prior to the holiday. No exceptions. Birthday hats, pettiskirts, Christening gowns and costumes are a final sale. Clearance items are a final sale.

Internet Purchases: Purchases made through our online store may be returned for a refund or exchange up to 10 days after package is delivered to you. Purchases may be returned for store credit or exchange up to 30 days.

In-store Purchases: Purchases made at our physical location may be returned for store credit or exchange for 30 days. No refunds.

Privacy Policy:

Your privacy is important to ellabellshop.com. We use collected information with the intent to provide the best possible service to our customers.

This notice applies to all information collected or submitted on ellabellashop.com. Most of the information collected on the site is used generally limited to information necessary to complete an order online such as name, address, phone number, email address, and credit card information.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You may also create a registry online and subscribe to our newsletter. Any communication sent from ellabellashop.com will be sent only after your consent has been obtained.

Any information provided can be updated or changed by contacting ellabellashop.com at info@ellabellashop.com. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Ellabellashop.com understands that customers have varying needs and that this policy may not address all questions. As such, visitors of the site are encouraged to contact ellabellashop.com with questions not specifically covered above.

Ellabellashop.com reserves to right to update, change, or alter this policy at any time.